Company Overview
Our client is a leading global FMCG organisation with a strong presence across the UAE and GCC
Position Summary
- Customer Service Specialist has to manage frontline and backline order operations for key customers, ensuring smooth, on-time order-to-delivery execution in a fast-paced direct customer delivery environment.
Key Responsibilities
- Manage customer orders and accounts using SAP S/4HANA, ensuring timely processing and delivery.
- Coordinate with Sales, Finance, Demand Planning, Supply Chain, Warehouse and 3PL teams.
- Monitor shipments, order availability, credit blocks and delivery timelines.
- Manage key customer relationships across Dubai and Northern Emirates.
- Track key Customer Service KPIs, including fill rate, delivery cost and returns/waste.
- Prepare order reports, customer scorecards and performance analysis.
- Lead operational reviews and resolve customer/service escalations.
- Drive continuous improvement across the order-to-delivery process.
Mandatory Requirements
- 2–5 years of relevant Customer Service / Supply Chain experience
- SAP S/4HANA experience required (system testing exposure a plus)
- Strong Excel and PowerPoint skills
- Experience in direct store delivery (DSD) logistics, including reverse logistics
- Continuous improvement / Kaizen mindset
Qualifications & Requirements
Education
- Bachelor’s degree in any discipline.
Experience
- 2–5 years of experience in Customer Service, Supply Chain or Logistics.
- Experience in FMCG / Direct Store Delivery (DSD) is preferred.
Technical Skills
- Strong SAP ECC knowledge is mandatory.
- Advanced Excel and PowerPoint skills.
- Experience with reverse logistics is an advantage.
Core Competencies
- Strong communication and customer management skills.
- Analytical and problem-solving abilities.
- Good time management and coordination skills.
- Ability to work effectively with cross-functional teams.
- Continuous improvement / Kaizen mindset
Additional Information
- Availability: [Short notice perferred ]
- Languages: [English]
- Travel Requirements: [None]
- Work Arrangement: [On-site]
Interested?
If this opportunity matches your skills and experience, we’d love to hear from you.
Interested?